Easton Bat Warranty & Returns Coverage Information

Warranties play a crucial role in baseball and softball equipment purchases, offering buyers peace of mind and protection against defects. Given the high cost and intensive use of such equipment, warranties ensure that players and parents can invest with confidence, knowing that they are safeguarded against manufacturing flaws and other issues that might affect performance. 

Easton prides itself on the quality and performance of its products, which meet, and often exceed, industry quality and durability criteria or guidelines. Keep reading to learn more about Easton’s warranty information. 

In this article, we will cover:

Easton Baseball and Softball Bat Warranty

 

      Regarding baseball and softball bats specifically, Easton’s warranty does not cover: 

  • Normal wear and tear
  • Bats that have been used to hit cage balls
  • Bats that have been used in temperatures under 60°F (15°C)
  • Bats purchased from non-authorized Rawlings dealers or individuals
  • Bats purchased at auction, or on auction websites (unless sellers are authorized Rawlings dealers
  • Grip replacements
  • Bats that have been used with weighted training balls
  • Bats that have been transferred from the original purchaser
  • Bats used as team bats by multiple players
  • Bats used as commercial bats (for example, "loaner" bats at commercial batting cages
  • Bats that have been abused, altered, or mistreated

Easton’s baseball and softball bat warranty only covers products purchased from authorized dealers, which included Baseball Monkey and Monkey Sports, with a copy of the original sales receipt. The warranty applies to bats with defects in materials or workmanship and is limited to one bat per original purchase and can only be redeemed by the original purchaser. Under this limited warranty, Easton will provide a one-time repair or replacement of your non-wood bat within 1 year from the date of purchase ("Warranty Period") for the following 4 conditions resulting from normal field use - (1) severe denting, (2) structural cracking, (3) handle bending, or (4) broken end caps or knobs. This warranty applies only to defects in materials and workmanship and does not apply to any representations of bat weight or size.

Easton Bat Warranty Registration

When submitting a warranty request for an Easton bat, do not return or go through the retailer for a warranty. Instead, please fill out the Warranty Claim Form and follow these 6 steps. 

1. To initiate your warranty return submission claim you will be required to upload specific images of your bat and the proof of purchase.

2. The defective bat must be accompanied by a COPY of the ORIGINAL RECEIPT (proof of purchase) and, if applicable, the 1) WHITE SERIALIZED BARCODE STICKER (found on Miken and Worth slow pitch bats under the shrink-wrap. This serial number matches what is engraved on the taper/handle of the bat). Bats returned for warranty without proof of purchase (white serialized barcode, if applicable) will not be eligible for warranty coverage.

3. THE BAT MUST HAVE BEEN PURCHASED FROM AN AUTHORIZED RAWLINGS DEALERS (Warranty does not apply to bats purchased from non-authorized third parties, including but not limited to sellers operating on third-party auction sites unless those sellers are authorized Rawlings dealers. To obtain warranty coverage, please select your retailers carefully and make sure your retailer is an authorized Rawlings dealer. IF YOU ARE UNSURE IF A PARTICULAR RETAILER IS AN AUTHORIZED RAWLINGS DEALER, PLEASE CONTACT CUSTOMER SERVICE AT 1-800-729-5464 or email returns@rawlings.com.

4. Warranty coverage will be determined exclusively by Rawlings. Rawlings cannot guarantee warranty coverage of your product until it is inspected and determined to be warranty-eligible.

5. The consumer is responsible for the return freight cost to ship the bat back for inspection. 

6. If Rawlings determines that your bat is covered by the warranty, then Rawlings will at its sole option and in its sole discretion do one of the following:

  • Repair your bat
  • Replace your bat
    • With the same model bat
    • With a comparable bat should your bat be discontinued or otherwise unavailable
    • All replacements will be bats within the same sport (i.e., returned baseball bats that are accepted for warranty return will be replaced with a baseball bat, fast pitch for fast pitch, etc.) and; for the same certification type/standard as the returned bat (i.e., returned bats approved for use in the USSSA that are accepted for warranty return will be replaced with a USSSA-approved bat, ASA-approved bats for ASA-approved bats, USA Baseball-approved bats for USA Baseball-approved bats, etc.).
    • Upon receiving your Rawlings replacement bat, if you have not already been asked to return your defective bat, you have 10 days to return it to Rawlings Bat Warranty Center (unless specified that no return of defective bat is warranted). NOTE: A replacement bat does not start a new one-year Warranty Period.

Easton Bat Warranty Return Process

Easton Bat Warranty Turn Around Time?

The process can take 3-4 weeks. It can take a day or two for Easton to email you the return authorization and shipping instructions. Once you ship off your bat to Easton, it takes up to 3 weeks for them to process the warranty and ship you a new bat. Depending on your location, shipping times can vary. 

Easton Warranty Replacement: What to Expect

Once you submit the Warranty Claim Form Warranty Claim Form you will receive an email from Easton/Rawlings with your return authorization number and the shipping instructions. The customer is responsible for the return freight cost to ship the bat back for inspection. Easton/Rawlings will determine if your bat is covered by the warranty. If your bat is covered, they will repair or replace your bat. If they replace it, it will be with the same model bat or a comparable bat should your bat be discontinued or otherwise unavailable. It is important to note that a replacement bat does not start a new one-year warranty period. 

Easton Bat Warranty and Returns FAQs

Can I claim an Easton bat warranty without a receipt?

No, a receipt or proof of purchase is required

How long does the warranty return process take?

Once you ship your bat off to Easton, it takes around 3 weeks for Easton to process the warranty and then ship out your new bat. 

What does the Easton bat warranty cover?

The warranty only covers products purchased from authorized Rawlings, Easton, Miken, and Worth Sports dealers, with a copy of the original sales receipt. Under this limited warranty, Rawlings will provide a one-time repair or replacement of your non-wood bat within 1 year from the date of purchase ("Warranty Period") for the following 4 conditions resulting from normal field use - (1) severe denting, (2) structural cracking, (3) handle bending, or (4) broken end caps or knobs. This warranty applies only to defects in materials and workmanship and does not apply to any representations of bat weight or size.

How do I find my Easton bat's serial number for a warranty claim?

To submit an Easton warranty request, you will need the model code and serial number. Some of the newer bats have a QR code sticker that you can scan to get this information. If your bat does not have a QR code or the sticker has fallen off, this information can be found on the bat. The model code will be etched into the barrel and the serial number will be on a sticker under the grip. These numbers will be needed to fill out the Warranty Claim Form.

What is the difference between Easton's baseball and softball bat warranties?

The baseball and softball bat warranty process is the same. There is a 1-year warranty on composite and aluminum bats and a 90-day warranty on Hybrid and “Comp” bats

How do I contact Easton’s warranty customer service?

Email batwarranties@rawlings.com
Rawlings Bat Warranty Dept: 1-877-225-1041
Easton Bat Warranty Dept: 1-888-259-1297
Worth Bat Warranty Dept: 1-800-423-3714
Miken Bat Warranty Dept: 1-877-807-5291